Acceptance of these terms
By accessing trailsurge.us or placing an order, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the site.
You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
Use of the site
We grant you a limited, non-exclusive, non-transferable licence to browse the site and purchase products for personal use. You may not copy, scrape, resell or systematically extract content or product data without written permission.
You are responsible for keeping account credentials confidential and for all activity under your account.
Products & availability
We describe products as accurately as we can, including fabric, fit and care. Screens display colour differently, and natural fabrics vary in tone, so small differences between the photograph and the item are normal.
All products are subject to availability. If an item sells out after you order, we will contact you to offer a replacement, a waitlist place or a full refund.
Pricing & payment
Prices are shown in US dollars and exclude tax until checkout, where applicable sales tax is calculated and displayed before payment.
We reserve the right to correct pricing errors. If an obvious error affects your order, we will contact you before charging or dispatching, and you may cancel for a full refund.
Payment is taken at the time of order. By submitting payment details you confirm you are authorised to use the payment method.
Orders
Your order is an offer to purchase. Our acceptance takes place when we send the order confirmation email. We may decline or cancel an order where there is a pricing error, suspected fraud, a shipping restriction or insufficient stock.
You can request cancellation before dispatch by emailing [email protected] with your order number. Once a parcel is with the carrier, our Returns & Exchanges policy applies.
Shipping & returns
Delivery estimates, rates and destinations are set out in our Shipping Policy. Return eligibility, timelines and refunds are set out in our Returns & Exchanges policy. Both form part of these terms.
Intellectual property
The Trailsurge name, logo, product photography, copy, page designs and code are owned by Trailsurge or licensed to us and are protected by intellectual property law. You may not use them for commercial purposes without written permission.
You may share links to our pages and images for editorial or personal purposes with attribution.
Disclaimers & limitation of liability
The site is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access and may suspend or change the site at any time.
To the fullest extent permitted by law, Trailsurge is not liable for indirect, incidental or consequential losses, including lost profits or data. Our total liability for any order is limited to the amount you paid for that order. Nothing limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in New York County, New York, unless applicable consumer law gives you the right to bring a claim elsewhere.
Contact
Questions about these terms: [email protected] or +1 212-555-6789.
Mailing address
Trailsurge
89 Fifth Ave, Floor 12
New York, NY 10001
United States
Still have a question? Our team answers every email within one business day.