Returns & Exchanges

30-day window

If the fit is not right, you can return unworn items within 30 days of delivery for a refund or exchange.

The window starts on the delivery date recorded by the carrier. Returns sent after 30 days may be refused or issued as store credit at our discretion.

Eligibility

To be accepted, an item must be:

• Unused, unwashed and in the same condition you received it
• Free of marks, odours, perfume or pet hair
• Returned with original tags, packaging and any included accessories

Please try items on indoors, on a clean surface. Items that show signs of outdoor wear cannot be accepted.

Start a return

1. Email [email protected] with your order number and the item you wish to return.
2. We reply within one business day with a return authorisation and instructions.
3. Pack the item securely in its original packaging and attach the label provided.
4. Drop the parcel with the carrier and keep your receipt until the refund is issued.

Please do not send items back before you receive return authorisation.

Return shipping

Domestic return shipping is $6.95, deducted from your refund. You may use your own tracked carrier at your own cost; we cannot refund parcels that do not arrive.

Return shipping is free when an item is faulty, damaged in transit or not what you ordered. In those cases we will email a prepaid label.

Refunds

Once your return arrives, our team inspects it within 2–3 business days. Approved refunds are issued to the original payment method within 5–7 business days; your bank may take a few more days to post the credit.

We refund the merchandise total and any tax charged. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges follow the same process as returns. Tell us the size or style you would like when you email, and we will hold it where stock allows.

If the replacement costs more, we will send a secure payment link for the difference. If it costs less, the difference is refunded to your original payment method.

Non-returnable items

• Final sale and clearance items, marked on the product page
• Gift cards
• Items returned without tags or original packaging
• Items that have been worn, altered or washed

Contact

Questions about a return or exchange? Email [email protected] or call +1 212-555-6789. We reply within one business day, Monday to Friday.

Returns address

Trailsurge Returns
89 Fifth Ave, Floor 12
New York, NY 10001
United States
Phone: +1 212-555-6789

Please do not send items back before you receive return authorisation.