Overview
This policy explains how Trailsurge collects, uses and protects personal information when you visit trailsurge.us, place an order or contact us.
We keep this specific. If anything is unclear, email [email protected] and we will explain it.
Information we collect
Information you give us
- Name, email address, phone number and shipping address
- Order contents and delivery preferences
- Messages sent to customer care, including review content
- Account details if you create an account
Collected automatically
- Device type, browser, operating system and approximate location from IP
- Pages viewed, referring links and time spent on the site
- Cart and checkout activity associated with your session
Payment information
Card details are entered directly with our payment processor. We receive a confirmation, the last four digits and the card brand — never the full card number or security code.
How we use information
- To process, pack and deliver your order and handle returns
- To send order confirmations, shipping updates and service messages
- To answer questions and provide support
- To improve our products, photography and site experience
- To prevent fraud and meet tax and accounting obligations
- To send marketing emails, only where you have opted in
We do not sell personal information or share it with third parties for their own marketing.
Cookies
We use a small number of cookies and similar technologies:
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Cart, checkout, account sessions and security | No — required to shop |
| Preferences | Remembering currency, region and display choices | Yes |
| Analytics | Aggregated page and funnel measurement | Yes |
You can clear or block cookies in your browser settings. Blocking essential cookies will prevent checkout from working.
Sharing
We share information only with service providers who help us run the store, and only as much as they need:
- Payments — card processing and fraud checks
- Shipping — carriers and fulfilment partners delivering your order
- Platform — our ecommerce platform, which hosts the store and order records
- Email — transactional and, where opted in, marketing delivery
- Analytics — aggregated measurement of site usage
We may disclose information where required by law, to protect our rights, or in connection with a business transfer.
Retention
Order and tax records are kept as required by US tax and accounting rules, generally seven years. Marketing contact details are kept until you unsubscribe, plus a short suppression period. Support conversations are kept for two years.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a portable copy of your information, and to opt out of marketing at any time. California residents may request disclosure of categories of information collected. We do not sell personal information as defined by the CCPA.
To exercise a right, email [email protected]. We may need to verify your identity and aim to reply within 30 days.
Security
We use HTTPS across the site, restrict staff access to order data, and work with payment providers that meet PCI DSS requirements. No system is perfectly secure, but we review our practices regularly.
Contact
Privacy questions and requests: [email protected] or +1 212-555-6789.
Mailing address
Trailsurge
89 Fifth Ave, Floor 12
New York, NY 10001
United States
Still have a question? Our team answers every email within one business day.